FAQ
How long does a custom order take to ship?
Custom ceramic pieces typically require anywhere from 4-12 weeks for creation, depending on the design's complexity and current workload. This timeframe includes crafting, drying, firing, glazing, and final firing processes. Shipping time is additional.
Are your ceramics dishwasher and microwave safe?
The peices created are dishwasher and microwave safe, however, handwashing is often recommended to prolong the item's life.
Are the glazes food-safe and non-toxic?
Yes, I use lead-free, food-safe glazes and materials. If the piece is a vase or home item not typically utilized for food, there is a likelihood that the glaze is NOT food-safe, and will be explained as so in the description of the item.
What should I expect in terms of variations between pieces?
Due to the handmade nature of ceramics, slight variations in color, shape, and texture are normal and add to each piece's uniqueness.
What happens if my order arrives damaged?
If your ceramic item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will happily replace your item or provide store credit.
Do you offer international shipping?
At this time, we do not offer international shipping through our website. However, if you’re located outside of the United States and are interested in placing an order, please reach out to us directly at shopmodobjects@gmail.com. We’re happy to explore custom shipping options and will do our best to accommodate your request.
Can I request a custom design or personalization?
Custom requests are always welcome and considered on a case-by-case basis. Whether it's a unique glaze combination, form, or personalized touch, feel free to reach out with your idea. While I can’t guarantee every request can be accommodated, I’m happy to explore the possibilities with you. Email shopmodobjects@gmail.com to start the conversation.
